Returns & Refund

We prioritize product quality and customer after-sales service. This policy applies to all our wholesale, OEM/ODM and private label orders. We offer valid after-sales solutions including product replacement and designated return services for all verified quality issues.

Quality Issue After-Sales Service

Please feel free to contact us in a timely manner if you receive products with quality defects. We will provide professional and comprehensive after-sales solutions for all valid quality problems.

Valid Return & Refund Scope

We accept replacement, return and refund applications for genuine product quality problems, including production defects, process errors, inconsistent quality with confirmed samples and other non-artificial product failures.

Non-Returnable & Non-Refundable Scope

All customized products with exclusive logos, personalized packaging and custom designs are non-returnable and non-refundable. We do not accept applications caused by personal preference, screen color difference, improper storage, artificial damage, and subjective dissatisfaction without quality problems.

Standard After-Sales Process

1. Contact Us & Submit Evidence

Please contact our customer service within 7 working days after receiving the goods, describe the specific quality problem in detail, and provide corresponding photos or video proof.

2. Problem Verification & Solution Confirmation

Our professional team will verify your feedback within 1–3 working days. After confirmation of quality problems, we will provide two optional solutions: free replacement of new products or official Germany return address for goods return.

3. Final Handling & Completion

After both parties confirm the solution, we will complete the replacement shipment or follow-up return & refund procedures. All refunds will be returned via the original payment channel within 3–7 working days.

Important Notes:

All after-sales applications must be submitted within the valid feedback period, and overdue applications will not be accepted. For bulk wholesale orders, after-sales service is only available for defective individual products, unreasonable full-batch return or refund is not supported.